Prescription Request Process

 

 

Dear Patient,

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In order to request a prescription item, you will need to access your patient portal at https://mycw225.ecwcloud.com/portal27010/jsp/login.jsp

 

For prescription refills go under messages on the left side of your portal and fill out a refill prescription form there. 

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Please allow at least 3 clear working days (72 hours) prior to your medication running out, for us to process your prescription. As an example, requests submitted on a Monday will not be available until Thursday. The 72 hour processing time is not applicable for Control medications as these need to be reviewed by a provider as per the patient contract agreement.

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Please also remember, that it is your responsibility to ensure that you order your medication in good time.

 

Repeat prescriptions can be ordered in the following ways:

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• via Practice Website – once your repeat medication is set up in our clinical system, 

  you can complete the form by going to the Patient Portal link.​

• directly through our Patient Portal if registered

• through your nominated pharmacy

• Bring the request in or post to the practice

 

Acute (Non-Repeat) prescriptions can be ordered in the following ways:

• Telemedicine Visit – if not recently issued (in the last 12 months)

 

Please note: Acute prescription requests will not be accepted through any Pharmacy.

 

We thank you in advance for your cooperation.

Kind Regards,

The Practice Team